FAQ
DELIVERY INFORMATION
1.How fast do we ship?
With our standard delivery service we aim to deliver your order within 2 business days .(A business day does not include holidays or weekends. )We ship all orders received before noon (EST) on the same day; orders received afternoon may be shipped on the next business day.
2.How long will delivery take?
We mainly use EMS service and normally , it take 7-14 working days to reach your door.
3.Can I track my parcel?
We will only track your parcel if it has not arrived within the specified delivery period. We'll offer you the track number and if you have further problem please email our Customer Services at: shoeschina at live dot com who will kindly help you.
RETURNS & EXCHANGE INFORMATION
4.What happens if I receive a faulty or wrong item?
Please thoroughly examine your merchandise upon receipt.
We accept returns only for defective items that are found within 14 days of receiving the merchandise, in original condition, and before being sold to another customer. Please send it back to us and we can either send you a replacement or a full refund.
If you receive the wrong item then send it back to us and we will replace it with the correct item or a full refund.
5.Why the image looks different to the product I received?
All the images on our website are as accurate as possible to the products. However, due to the differences in monitors and systems used by our customers, colours and shades may not be 'exact' to the true product. Pls believe in us that all of our porducts are in high quailiy. Believe in our items is just like believe in yourself !
6.Why do I have to pay to return an item?
This is because if we offer a free returns service we would have to increase our prices to absorb the costs. We believe in giving you the lowest possible prices.
7. May I cancel the order or exchange goods?
If you want to cancel the order or exchange goods, pls send E-mail to us within 24 hours. It's will be very inconvenience if we have shipped the goods. Thanks for your understanding and cooperation!
PAYMENT QUERIES
8.How do I pay for order?
We accept all major credit cards: Visa, Master Card, American Express, Switch/Maestro, Delta, JCB and Solo.
9.Are there any other payment options?
We are also delighted to tell you that we now accept payments through Paypal - One of the safest and easiest ways to pay online. All you need is an Paypal account setup at www.paypal.com
10.Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure.
Our internet site uses industry-standard security measures, including SSL (Secure Sockets Layer), and interfaces with IC Verify to process credit cards. Which encrypts all your personal information preventing it from being accessed or read by any third party. We do not disclose your details to any third party unless it is necessary to fulfill your order. All account information submitted to us is safely isolated from unauthorized Internet access.
FURTHER INFORMATION
11.Why are the products so cheap?
Our purchasing power is solely down to the size of our customer base. There is no middleman and there is no store rent - just quality branded products at amazing prices! We cooperates with the biggest suppliers around world to provide you all kinds of fashion products at unbeatable prices! Never pay retail prices again! Same things, Cheaper price!
12.Do I get a discount for bulk purchases?
Yes,If the ammount of your purchasing items arrived to 2-3prs ,you can get 5% discount,
If you purchase 4-7prs, you can get 12% discount,
If you purchase 8-16prs, you can get 15% discount.
If you purchase over 17prs, welcome to cantact us directly! We'll offer you satisfied discount.
13.How quickly do you restock sold out sizes?
Our shop are an popular line retailer so, 'once it's gone, it's gone.' When heart moves, why not take your action at once?
14.What is your business hour?
Monday to Sartay: 8 AM - 10 PM (Eastern Time)
Sunday & Major Holidays: Closed
ORDER STATUS
Preparing: Your purchasing is finished and order has formed, pls check out!
Pending: Your order has been confirmed and payment finished, which is waiting for dealing.
Proccessing: your order has submited to our stockroom, which is under preparing.
Out of Stock: The items ordered has out of stock , please reselect.Wellcom to send email to shoeschina at live dot com to tell us which one you want to exchange, no need to make order on site again.
Deliverd: Your order has been shipped and tracking number will be posted to your account.
Canceled: If your order do not be paid in 3 days, it will be canceled.
